Cratos Asset Management Pty Ltd (The “FSP” or “Cratos” hereafter) is a private company registered in the Republic of South Africa under registration number 2014/201224/07. As a licensed Financial Services Provider in terms of FAIS, Cratos Asset Management (Pty) Ltd accepts responsibility for the actions of its representatives, acing within their mandates, in the rendering of financial services as defined by FAIS. Our representatives either meet the it and proper requirements as prescribed by FAIS or operate under appropriate supervision in accordance with FAIS, and are qualified to assist you in a professional manner with your financial requirements.
NAME: Cratos Asset Management Pty Ltd
PHYSICAL ADDRESS: 57 Smits Road, Dunkeld, Johannesburg
WEBSITE: www.cratosam.co.za
EMAIL: invest@cratos.co.za
TELEPHONE NUMBER: +27 (0)11 778 1160
FAX NUMBER: +27 (0)86 657 9617
| Category | Financial Product | Advice | Intermediary Service | Category Number |
|---|---|---|---|---|
| CATEGORY I | Long-term insurance subcategory C | X | X | 1.4 |
| CATEGORY I | Retail Pension Benefits | X | X | 1.5 |
| CATEGORY I | Shares | X | X | 1.8 |
| CATEGORY I | Money market instruments | X | X | 1.9 |
| CATEGORY I | Debentures and securitized debt | X | X | 1.1 |
| CATEGORY I | Warrants, certificates or other instruments | X | X | 1.11 |
| CATEGORY I | Bonds | X | X | 1.12 |
| CATEGORY I | Derivative instruments excluding warrants | X | X | 1.13 |
| CATEGORY I | Participatory interest in one or more collective investment schemes | X | X | 1.14 |
| CATEGORY I | Long-term deposits | X | X | 1.17 |
| CATEGORY I | Short-term deposits | X | X | 1.18 |
| CATEGORY II – Discretionary FSP | Shares | X | 2.5 | |
| CATEGORY II – Discretionary FSP | Money market instruments | X | 2.6 | |
| CATEGORY II – Discretionary FSP | Debentures and securitized debt | X | 2.7 | |
| CATEGORY II – Discretionary FSP | Warrants, certificates or other instruments | X | 2.8 | |
| CATEGORY II – Discretionary FSP | Bonds | X | 2.9 | |
| CATEGORY II – Discretionary FSP | Derivative instruments excluding warrants | X | 2.1 | |
| CATEGORY II – Discretionary FSP | Participatory interest in one or more collective investment schemes | X | 2.11 | |
| CATEGORY II – Discretionary FSP | Long-term deposits | X | 2.13 | |
| CATEGORY II – Discretionary FSP | Short-term deposits | X | 2.14 |
COMPLAINTS POLICY:
COMPLAINTS RESOLUTION PROCEDURE
CRATOS ASSET MANAGEMENT PTY LTD (‘CAM”)
1. Process
Should you feel that any representative of the Cratos Asset Management Pty Ltd (hereafter referred to as “CAM”) has contravened or failed to comply with a provision of this Act, and that as a result thereof you have suffered or are likely to suffer financial prejudice or damage; or if any representative of CAM has willfully or negligently rendered a financial service to you which has, or is likely to cause prejudice or damage to you; or where you believe you have been treated unfairly, you have the right to complain.
1.1 First Step in Process
Your complaint must be lodged in writing with the Compliance Officer of CAM
Mr Leonardo d’Onofrio. He can be contacted of leonardo@oraclecompliance.com or on 011 100 2551.
The Compliance Officer must acknowledge receipt of your complaint in writing to you.
The Complaint must be recorded into a “complaints register” at CAM (all relevant facts and supporting documentation must be kept on record too).
The complaint must be resolved within six (6) weeks of receipt.
1.2 Second Step in Process
Should you not be entirely satisfied with the resolution of the complaint you may now complain to the Ombud for Financial Services Providers. The Office of the Ombud will not investigate a complaint unless it has been lodged with the Compliance Officer of the Financial Services Provider first.
Ombud Contact Details:
Toll free no: 0860FAISOM (0860324766)
Telephone: +27 12 470 9080
Facsimile: + 27 12 348 3447
E-mail address: info@faisombud.co.za
Website: www.faisombud.co.za
Postal Address: P.O.Box 74571, Lynnwood Ridge, 0040
PROTECTION OF PERSONAL INFORMATION (POPI) POLICY: please click here to read Cratos Asset Management’s POPI Policy.
PRIVACY STATEMENT: please click here to Cratos Asset Management’s Privacy Statement.
